You can track your order anytime through the link in your confirmation email—no account required.

Prefer a dashboard? Create an account using the email from your purchase to see your full order history and status in one place.

Once an order is placed, it cannot be canceled or modified. Our standard shipping and return policy will apply. U.S. customers can begin a return [here]. At this time, we are unable to accept international returns.

If your order is processing, you can change the shipping destination before it ships. To change your shipping address, follow the below steps:

1. First, log into your account here. If you do not have an account, you can still access your order by creating an account with the email address associated with your order.
2. Within the Order History section, find the corresponding order number and select “View or Manage.”
3. Scroll to the “Shipping Address” section on the order details page and select the “Change Address” option.
4. Enter your new address details and select "Confirm Updated Address."
5. Once completed, your new address will be updated. Due to tax regulations, changes to shipping address must be within the same state.

At this time, we are unable to accommodate product changes on an order; if you selected the incorrect product, please reference the cancelation guide above.

If you don’t see your order confirmation in your inbox, be sure to check your spam or junk folder. Still can’t find it? Reach out to our Client Services team and we’ll be happy to help.

From time to time, select pieces may find their way back in stock, though restocks aren’t guaranteed and depend on availability.

To stay in the loop, head to the product page, choose your colorway and size, and click “Notify Me.” We’ll send you a note if the style rides back in.

We accept all major credit cards—Visa, Mastercard, American Express, and Discover—as well as PayPal. Please note that during high-volume releases, certain payment methods may be temporarily unavailable for security purposes.

If you experience trouble completing your payment, we recommend reaching out directly to your bank or card provider for assistance. If the issue continues, our Client Services team can help point you in the right direction.

Store credits, gift cards, and promotional offers can’t be applied to past purchases. To receive a discounted price, the item must be part of an active promotion, with the reduced rate valid only during that period.

For questions about using a credit or gift card on a future order, our Client Services team is here to help.

Because each Casual Cowboy piece is produced in limited runs, we’re unable to offer price adjustments on past purchases. Discounts and promotional pricing are only available during the time they are active, ensuring every customer has a fair shot at securing their favorites.

What is your order processing time?

Our standard processing time is 1–3 business days. Orders placed after 12:00 PM CDT will begin processing the following business day.

During peak periods, please allow extra time, as delays may occur due to payment authorization, product availability, or customs clearance. We appreciate your patience—every order is prepared with care before it heads your way.

Exceptions to this timeframe may include: Pre order products with extended delivery timelines. Estimated delivery timeframe will be indicated on the respective product page, during checkout, and in the order confirmation email.

Once your order ships, you’ll receive a confirmation email with a tracking number. You can follow your package directly through the carrier’s website or view tracking details in your account.

Please allow 24–48 hours for tracking updates to appear after receiving your confirmation. If you need further assistance, our Client Services team is here to help.

United States

• Free Standard Shipping: Orders over $150 (pre-tax) ship free. Delivery within 3–7 business days via USPS or UPS.
• Standard Shipping: $10 flat rate for orders under $150. Delivery within 3–7 business days.
• Expedited Shipping: Available at checkout for an additional fee (e.g., $25 for 2-day, $35 for overnight). Delivery within 1–2 business days, depending on the option selected. All U.S. shipping rates are calculated on the order subtotal before taxes and discounts.

International

• International Shipping: Rates are calculated at checkout based on destination, package weight, and shipping method. Delivery typically takes 7–21 business days, depending on customs processing.
• Duties & Taxes: Customers are responsible for all customs duties, taxes, and fees. These vary by country and are determined by local authorities.
• We ship internationally through trusted carriers, including DHL, FedEx, and USPS International.

United States

Deliveries are made Monday through Friday, excluding holidays. PO Boxes and APO/FPO addresses are supported with standard shipping only.

International

Delivery times may vary due to customs clearance. Casual Cowboy is not responsible for delays caused by customs, carriers, or unforeseen events such as weather or global disruptions.

Shipping Security

We recommend providing a secure shipping address. Casual Cowboy is not responsible for packages that are lost, stolen, or misdelivered once they are in the carrier’s possession.

International customers are responsible for any customs duties, taxes, or fees required by their country. These costs are not included in your order total or shipping charge.

We recommend reviewing your country’s import regulations before placing an order to avoid unexpected costs. Please note that Casual Cowboy cannot mark shipments as “gifts” or alter declared values—this is prohibited under international shipping regulations.

We currently ship to most countries worldwide; however, some destinations may be restricted due to carrier limitations or local regulations. If your country does not appear at checkout, please reach out to our Client Services team for assistance.

Please note that certain items—such as oversized pieces or pre-order products—may have limited shipping options. Any restrictions will be noted during checkout.

If your order is lost or arrives damaged in transit, please contact our Client Services team within 7 days of the expected delivery date. We’ll work with the carrier to investigate and, when appropriate, arrange a replacement or refund.

Please note that Casual Cowboy is not responsible for packages that the carrier has marked as delivered.

At Casual Cowboy, we stand behind the quality of our pieces and want you to love what you wear. If you’re not fully satisfied, eligible items may be returned for a refund (excluding original shipping charges) within 7 days of receiving your order.

To qualify, items must be:

• Unworn and unwashed
• Free of stains, odors, fragrances, scuffs, tears, or snags
• In original, “sellable” condition
• Returned in their original dust bag packaging

All returns must be submitted and approved through our Returns Portal prior to sending items back. Unauthorized returns will not be accepted.

Return Conditions

• Swimwear: Must be returned with all original tags and the hygienic liner attached. For sanitary reasons, please try on garments over underwear.
• All Garments: Must be returned in their original dust bag packaging with manufacturer tags attached and in unworn, sellable condition.

Non-Returnable Items

• Items marked Final Sale cannot be returned or exchanged.
• For more details on discounted purchases, please see the Sale Items section below.

If you receive an incorrect or damaged item, please contact Client Services directly instead of submitting through the Returns Portal.

U.S. customers can begin the return process here. We will not accept returned garments that were not approved in our Returns Portal. No exceptions. For US customers, a return label will be provided. International customers must arrange and pay for their own return shipping.

To complete your return, follow these steps:

• In the Returns Portal, please enter your order ID, the unique 7 digit series, followed by the email used to complete this order.
• Once the return form is submitted, a prepaid UPS return label will be generated.
• Place all items you wish to return in their original packaging, including any hangtags, and send using the attached prepaid UPS return label. The item(s) must be in original condition with the original packaging and all tags attached. Items not returned in their original condition may not be accepted.
• We will notify you as soon as your item is received and processed. Once item(s) are received and inspected, a refund will be issued for returned items.
  
  

At this time, we are unable to accept international returns. All international orders are considered final sale.

Return Shipping Fees

• Returns for a refund will incur an $8 return shipping fee, deducted from your refund total.
• We offer free return shipping when you choose store credit.
• Casual Cowboy is not responsible for return items lost in transit.
• At this time, we do not provide return labels for international customers.

Refunds are issued to the original payment method within 7–10 business days after your return has been received and inspected. Please note that original shipping charges are non-refundable.

We do not currently offer direct exchanges. If you’d like a different size or style, we recommend submitting a return and selecting store credit, which can be used to place a new order for the correct item.

Items purchased during seasonal sales cannot be returned or exchanged. Made-to-order products cannot be returned or exchanged. Items marked as Final Sale cannot be returned or exchanged.

Seasonal Sale Purchases: Items purchased during seasonal sales are final and cannot be returned or exchanged.

Made-to-Order Products: Due to their custom nature, made-to-order pieces are non-returnable and non-exchangeable.

Final Sale Items: Any item marked Final Sale cannot be returned or exchanged.

We craft every piece to ride with you for the long haul. A little extra care keeps them looking sharp.

• Cold water, gentle cycle. Wash inside out.
• Mild soap only. Remove any accessories before washing.
• Skip the dryer—lay flat to dry, away from direct sun.
• Ironing isn’t our first pick, but if needed, use a cloth between the iron and fabric.
• Fold to keep shape; wrinkles will smooth once you’re back in the saddle.

For Swimwear

• Hand wash cold, no twisting or wringing.
• Never tumble dry, iron, or dry clean.
• Lay flat in the shade to dry—it’ll stay looking sharp all summer long.

To find the care instructions for a product check the item description tab. For questions about a specific product please contact Client Services.

Effective Date: August 1, 2025

Privacy matters to Casual Cowboy LLC. This Privacy Policy explains the information we collect, how we use it, and the rights available to you. By using www.casualcowboy.com (the “Website”) or engaging with our services (collectively, the “Services”), you consent to the collection, use, and disclosure of your personal information as described below. This Privacy Policy supplements and is incorporated into our Terms of Service.

If you have any questions, comments, or concerns about this policy, please contact us at privacy@casualcowboy.com.

The terms “Casual Cowboy,” “we,” “us,” and “our” refer to Casual Cowboy LLC, the owner of the Services. The terms “you” and “your” refer to the user of our Services.

Information We Collect

We collect personal information when you interact with our Website and Services. This may include:

• Contact details: name, email address, billing/shipping address, phone number.
• Order and payment details: order history, payment method, and information processed via third-party providers (Shopify, Shop Pay, PayPal).
• Account information: login credentials if you create an account.
• Marketing and communication preferences: including data shared via email signups (Klaviyo).
• Device and browsing data: IP address, browser type, cookies, geolocation, time spent on site, pages visited, and referral links.
• Interactions: messages, requests, and feedback you provide.

We may also collect non-identifiable technical information automatically when you access our Services.

How We Use This Information

We use your information to:

• Process, fulfill, and deliver your orders.
• Provide customer support.
• Communicate with you about your orders, promotions, and updates (if you opt in).
• Improve and personalize your shopping experience.
• Analyze site usage to optimize performance and marketing campaigns.
• Protect against fraud, unauthorized transactions, and misuse of our Services.
• Comply with legal obligations.

Sharing Your Information

We do not sell your personal information. We may share information only in limited circumstances:

• Service providers: Shopify, Shop Pay, PayPal, Klaviyo, Meta Pixels, and Google Analytics to process payments, send communications, and analyze performance.
• Legal compliance: when required by law, regulation, or court order.
• Business transfers: in connection with mergers, acquisitions, or sale of assets.

Retention of Information

We retain personal information only as long as necessary to fulfill the purposes described above, or as required by law.

Third Parties

Our Services may contain links to third-party websites or applications. We are not responsible for the privacy practices of third parties. Please review their privacy policies (e.g., Shopify, PayPal, Google, Meta, Klaviyo) for details.

Your Rights

Depending on your location, you may have rights to:

• Access the personal data we hold about you.
• Request corrections or updates.
• Request deletion of your information.
• Withdraw consent for marketing communications.
• Restrict or object to certain types of data processing.

To exercise these rights, contact us at privacy@casualcowboy.com. We will review and respond in accordance with applicable law.

California Privacy Rights (CCPA)

California residents have rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, use, and disclose, and the right to request deletion. We do not sell personal data. To make a request, email us at privacy@casualcowboy.com.

European Union & UK Privacy Rights (GDPR/UK GDPR)

If you are located in the EU or UK, you have additional rights under GDPR, including:

• The right to access, rectify, or erase your personal data.
• The right to restrict or object to processing.
• The right to data portability.
• The right to withdraw consent.
• The right to lodge a complaint with a supervisory authority.

We do not knowingly collect personal information from individuals under 16 years of age. If you believe a minor has provided us with information, please contact us so we can remove it.

Children’s Privacy

Our Services are not directed at children under 16. We do not knowingly collect personal data from children under this age threshold.

Cookies

We use cookies and similar technologies to:

• Keep your shopping cart active.
• Understand site traffic and performance.
• Improve user experience.
• Support marketing and advertising through trusted partners like Shopify, Klaviyo, Meta, and Google.

You may disable cookies through your browser settings, but some features may not function properly.

Changes to this Policy

We may update this Privacy Policy from time to time. Any changes will be posted here with an updated effective date. Continued use of our Services indicates your agreement to the revised policy.

Contact Information

Casual Cowboy LLC

7415 Southwest Pkwy, Bldg 6, Ste 500-223

Austin, TX 78735

United States

privacy@casualcowboy.com

Effective Date: August 1, 2025

Welcome to Casual Cowboy. These Terms & Conditions (“Terms”) govern your access to and use of www.casualcowboy.com (the “Website”) and the services we provide (collectively, the “Services”). By accessing or using the Website, you agree to be bound by these Terms. If you do not agree, please do not use our Services.

The terms “Casual Cowboy,” “we,” “us,” and “our” refer to Casual Cowboy LLC, headquartered at 7415 Southwest Pkwy, Bldg 6, Ste 500-223, Austin, TX 78735. The terms “you” and “your” refer to the user of our Services.

1. Use of the Website

You must be at least 16 years old to use our Services. You agree not to misuse the Website or use it for unlawful purposes, including fraud, hacking, or any activity that could harm Casual Cowboy, our customers, or third parties.

2. Products & Availability

All products displayed on our Website are subject to availability. We reserve the right to limit quantities, refuse orders, or discontinue items at any time. Product descriptions, images, and pricing are provided as accurately as possible, but errors may occasionally occur. We reserve the right to correct such errors without liability.

3. Orders & Payments

When you place an order, you agree to provide complete and accurate information. By submitting an order, you authorize us (via Shopify, PayPal, Shop Pay, or other payment processors) to charge your chosen payment method.

• Order Acceptance: All orders are subject to acceptance and availability.
• Payment Authorization: If your payment is declined, we are not responsible for delays or non-delivery.
• Fraud Prevention: We may cancel or refuse any order suspected of fraud or unauthorized activity.

4. Shipping & Delivery

Shipping and delivery details, including processing times, carrier information, and international policies, are outlined in our [Shipping Policy]. Delivery times are estimates only. Casual Cowboy is not responsible for delays outside our control, including customs clearance, carrier issues, or unforeseen disruptions.

5. Returns & Refunds

Our [Returns Policy] applies to all purchases. Items must meet our return conditions (unworn, unwashed, in original dust bag packaging, with tags attached, etc.). Certain items — including final sale, made-to-order, and international purchases — are not eligible for return. Refunds are processed to the original payment method, excluding original shipping fees.

6. Gift Cards & Store Credit

Gift cards and store credit are non-refundable, non-transferable, and cannot be redeemed for cash unless required by law. They may only be used on the Website.

7. Intellectual Property

All content on the Website — including text, graphics, logos, images, videos, and product designs — is the property of Casual Cowboy LLC and is protected by intellectual property laws. You may not reproduce, distribute, or use our content without prior written consent.

8. Limitation of Liability

To the fullest extent permitted by law, Casual Cowboy will not be liable for any indirect, incidental, or consequential damages arising from the use of our Website or Services. Our total liability for any claim shall not exceed the amount paid for the product at issue.

9. Third-Party Services

We use trusted third-party providers such as Shopify, Shop Pay, PayPal, Klaviyo, Meta, and Google Analytics to power our Services. Your information may be shared with these providers as needed to complete transactions or improve Services. Please review their privacy practices for more details.

10. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Texas, United States, without regard to conflict of law principles. Any disputes shall be resolved exclusively in the courts of Travis County, Texas.

11. Changes to Terms

We may update these Terms from time to time. Updates will be posted on this page with a revised effective date. Continued use of the Services after updates indicates your acceptance of the revised Terms.

12. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

Casual Cowboy LLC

7415 Southwest Pkwy, Bldg 6, Ste 500-223

Austin, TX 78735

privacy@casualcowboy.com

Casual Cowboy LLC is committed to making our website, www.casualcowboy.com, accessible and user-friendly for everyone. We believe the spirit of the West rides with all, and that includes ensuring our digital space is open to every customer.

Our Commitment

We strive to follow best practices for accessibility and usability so that all visitors — including those with disabilities — can shop and interact with our brand online.

Efforts We’re Making

• Designing with accessibility in mind, including readable fonts, alt-text for images, and keyboard navigation.
• Partnering with trusted platforms such as Shopify that support accessibility standards.
• Regularly reviewing our site to identify and address potential barriers.

If You Need Assistance

If you experience difficulty using or accessing any part of our website, please contact our Client Services team. We’ll work with you to provide the information or service you need in a way that is accessible to you.

privacy@casualcowboy.com

Ongoing Commitment

Accessibility is an ongoing effort. We welcome feedback from our community and are continuously improving to ensure our site reflects our values of inclusivity and care.