Casual Cowboy Shipping Policy

At Casual Cowboy, we strive to deliver your premium western lounge wear promptly and reliably. Our shipping policy is designed to provide a seamless experience, with clear options for domestic and international customers. Below are the details of our shipping process, rates, and policies.

Order Processing

• Orders are processed within 1-3 business days (Monday through Friday, excluding US federal holidays).

• Orders placed after 12:00 PM CDT may begin processing the next business day.

• During peak periods, such as holidays or sales, processing may take up to 5 business days.

Shipping Rates and Options

United States

• Free Standard Shipping: Available on orders over $150 (pre-tax). Delivery typically takes 3-7 business days via USPS or UPS.

• Standard Shipping: $10 flat rate for orders under $150. Delivery in 3-7 business days.

• Expedited Shipping: Available at checkout for an additional fee (e.g., $20 for 2-day delivery, $35 for overnight). Delivery in 1-2 business days, depending on the option selected.

• Shipping rates are calculated based on the order subtotal before taxes and discounts.

International

• International Shipping: Rates vary based on destination, package weight, and shipping method, calculated at checkout. Delivery typically takes 7-21 business days, depending on the destination and customs processing.

• Customers are responsible for all customs duties, taxes, and fees, which are not included in the shipping cost. These vary by country and are determined by local authorities.

• We ship internationally via trusted carriers like DHL, FedEx, or USPS International.

Shipping Confirmation and Tracking

• Once your order ships, you will receive a confirmation email with a tracking number.

• Track your package directly through the carrier’s website or contact us at support@casualcowboy.com for assistance.

• Please allow 24-48 hours for tracking information to update after receiving your confirmation.

Delivery Information

• United States: Deliveries are made Monday through Friday, excluding holidays. PO Boxes and APO/FPO addresses are supported for standard shipping only.

• International: Delivery times may vary due to customs clearance. Casual Cowboy is not responsible for delays caused by customs, carrier issues, or unforeseen circumstances (e.g., weather or global disruptions).

• We recommend providing a secure shipping address, as Casual Cowboy is not responsible for lost, stolen, or misdelivered packages once they are in the carrier’s possession.

Customs, Duties, and Taxes

• International customers are responsible for all customs duties, taxes, and fees imposed by their country. These are not included in the order total or shipping cost.

• We advise checking your country’s import regulations before ordering to avoid unexpected costs.

• Casual Cowboy cannot mark international orders as “gifts” or adjust declared values to avoid customs fees, as this violates international shipping regulations.

Shipping Restrictions

• We currently ship to most countries, but some destinations may be restricted due to carrier limitations or local regulations. If your country is not available at checkout, please contact support@casualcowboy.com.

• Certain items, such as oversized or custom-made products, may have limited shipping options, which will be noted at checkout.

Lost or Damaged Shipments

• If your order is lost or damaged during transit, please contact us at support@casualcowboy.com within 7 days of the expected delivery date.

• We will work with the carrier to resolve the issue and may offer a replacement or refund, subject to investigation.

• Casual Cowboy is not responsible for packages marked as delivered by the carrier.

Contact Us

For any questions about our shipping policy or assistance with your order, please reach out to our customer support team at support@casualcowboy.com 

Thank you for choosing Casual Cowboy. We look forward to delivering your order with care and efficiency.